Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Unilode Aviation Solutions

Compare

No reviews yet

2 Unilode Aviation Solutions Jobs

Customer Success Supervisor

Unilode Aviation Solutions

1-5 years

New Delhi

1 vacancy

Unilode Aviation Solutions

posted 1mon ago

Job Role Insights

Key skills for the job

Logistics Supply Chain Management Operations Analytical Chemistry Subject Matter Expertise Ground Handling

+ 1 more

Job Description

The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues pro-actively, anticipating challenges, influencing stakeholders (both internal and external) and initiating ideas on how to progress the overall ULD experiences at their stations. They work with the local authorities on making the airfield safer, cleaner, and more efficient.

General Responsibilities

Create and maintain a Station Profile.
Use the KPI dashboard to keep track of, manage and drive performances.
Act as the ULD Subject matter expert for their assigned customer and other stakeholders.
Work with the GHA of their assigned customer to ensure ULD requirements are understood.
Ensure Local Operating Procedures for all Unilode Customers are established and implemented at the station/s.
Enforce compliances of ULD requirements (storage, handling, nets, messaging, damage reporting, incident reporting).
Support with local coordination and escalation of disposition requests.
Conduct training and awareness sessions for GHA staff on ULD requirements.
Conduct spot-checks and audits per matrix and follow-up on findings.
Collect evidence of DAM/UNR/LOST, identify root causes, share insights with CSM and local stakeholders to formulate solutions.
Liaise with local MRO to optimize the collection and return of ULDs requiring repair.
Coordinate leased and interline ULD extraction.
Conduct airport sweeps, produce sweep reports and follow-up on findings.
Support and maintain local airport reader infrastructure of digital ULD track & trace.
Meet with local stakeholders on a regular basis to discuss operational topics.
Establish effective relationships with GHAs and other key stakeholders in the on the ground ULD supply chain.
Participate in local Airport Safety committees to have a voice in ULD storage, handling, and best practices.
Actively participate in community meetings and seek opportunities for further exposure.
Support implementation of new ULD Management customers.
Participate in the regional CSM call and represent their station.
Built effective relationships with the authorities.
Assist the CSM with some commercial discussions (i.e., CSS, CPI).
Additional duties as assigned.

Qualifications

Experienced in Airport Operations, Ground Handling or ULD Management with a proven track record of success.
Experience working with 3rd parties.
Solid understanding of ULD operations.
Must pass a security background screening and able to obtain an airport badge.
Tertiary studies in Business, Logistics or Aviation Management.
Demonstrated success in a high pressure, dynamic, fast-paced environment.
Proven ability to develop and maintain strong internal and external relationships.
Proven ability to work independently, own and drive own agenda and achieve significant operational improvements with limited supervision.
Able to listen, understand and make confident decisions based on facts and role responsibility.
Analytical and able to organize, prioritize and communicate effectively both verbally and in writing.
Able to anticipate and handle objections and problems with empathy, taking ownership and investing in a winning solution for the customer and company.
Open to travel.