Customer Support Executive

customer support excective The Customer Support Executive will manage customer feedback

and efficiently handle complaints to ensure high levels of customer satisfaction and loyalty.

Key Responsibilities:

1. Address customer inquiries and resolve complaints via phone, email, or chat.
2. Record, track, and manage feedback to improve customer experience.
3. Ensure timely resolution of issues by coordinating with relevant teams.
4. Provide accurate information about products, services, and policies.
5. Escalate unresolved issues to senior support or management as needed.
6. Maintain records of customer interactions and resolutions.
7. Contribute to continuous improvement of customer support processes.

Skills & Requirements:

• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Proficiency in customer relationship management (CRM) tools.
• Empathy and a customer-first attitude.
• Ability to handle high-pressure situations professionally.