Online sales

Job Description: Online Sales Desk Representative

Company Name: Ultrafresh Modular Solutions Ltd

Location: Mahalaxmi - Mumbai

Position Type: Full-Time

About Us:

Ultrafresh Modular Solutions Ltd is a leading name in modular kitchens and interior design, known for delivering innovative and customized solutions. We are looking for an enthusiastic Online Sales Desk Representative to manage and drive online sales inquiries, provide exceptional customer service, and support our sales operations.

Roles and Responsibilities:

1. Customer Interaction:
• Respond promptly to online inquiries via email, chat, and social media platforms.
• Understand customer needs and provide detailed information about our modular kitchen and interior design offerings.
  
  
2. Lead Management:
• Handle and qualify leads from online platforms, ensuring they are properly documented in the CRM system.
• Follow up with prospective customers to convert inquiries into sales opportunities.
  
  
3. Sales Coordination:
• Work closely with the sales team to schedule consultations, site visits, and product demonstrations.
• Assist in preparing and sharing quotations, catalogs, and brochures with potential clients.
  
  
4. Customer Support:
• Address customer queries, concerns, and feedback efficiently.
• Maintain a professional and friendly tone in all communications.
  
  
5. Marketing Collaboration:
• Collaborate with the marketing team to optimize online sales campaigns and strategies.
• Share customer insights to help improve product offerings and promotional efforts.
  
  
6. Reporting and Analysis:
• Maintain accurate records of inquiries, leads, and conversions.
• Provide regular reports on online sales performance and customer feedback.
  
  

Desired Candidate Profile:

• Experience: 1-5 years of experience in online sales, customer service, or a similar role, preferably in the interior design or modular kitchen industry.
  
  
• Education: Graduate in any discipline. A degree/diploma in Interior Design or Sales & Marketing is a plus.
  
  
• Skills:
• Strong verbal and written communication skills.
• Proficiency in CRM tools and MS Office Suite.
• Ability to multitask and manage time effectively.
• Familiarity with interior design concepts and trends is advantageous.
  
  
• Preferred: Experience handling customer interactions on e-commerce or social media platforms.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to work with a leading brand in the interior design industry.
• A collaborative and dynamic work environment.

How to Apply:
Interested candidates can send their resumes to Rahull.b@ultrafresh.in with the subject line "Application for Online Sales Desk Representative."

Be a part of Ultrafresh Modular Solutions Ltd and help customers design their dream spaces!