Customer Care Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication skills.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  
• Collaborate with internal teams to resolve complex issues that require escalation.
  

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment or related field.
  
• Excellent verbal and written communication skills in English language.
  
• Ability to work effectively under pressure during peak hours or high-volume call periods.
  
• Strong problem-solving skills with attention to detail and analytical thinking.