Lead Technical Program Manager

About the Team
The Enterprise Technology Delivery Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) Digital organization, is responsible for serving a portfolio of value streams that deliver services and capabilities for our internal customers. Our team provides a full range of technical program and project management services focusing on accelerating the delivery of business value, while driving innovation, continuous improvement and customer satisfaction.

About the Role
We are seeking a highly motivated Sr Technical Program Manager to join our team. In this role, you will have the opportunity to be part of our dynamic team. Leveraging your strong communication skills, technical expertise, and leadership abilities, you will collaborate with and drive cross-functional teams to the delivery of product releases and other projects and programs, while also fostering a culture of excellence and collaboration.

Responsibilities
Value Stream Management: Driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.
Project & Program Management: Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Drive and Leverage cross-functional teams through strong communication and negotiation skills, effectively collaborating with stakeholders to for consensus and alignment on objectives, scope, and deliverables, and consistently advocating for the best interests of the organization while maintaining positive relationships
Technical Acumen: Apply your experience with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
Reporting & Management: Develop, Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.
Stakeholder Communication: Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations.
Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.
Timely Delivery with Quality: Managing cross-team dependencies and ensuring that deliverables meet quality standards and align with committed timelines.
Outcome Based Thinking: Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution.
Service Ownership: Embrace all facets of program initiatives and take ownership from inception to completion.

Basic Qualifications

Bachelors degree in Computer Science, Engineering, or a related field
5 to 8 years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects.
Flexibility to adapt work schedule to work across multiple timezones as needed
Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships.
Cross-functional team experience and strong business acumen
Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
Good understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps.
Able to perform in a hybrid-office role, requiring three or more days per week in the office
Technical and business familiarities with financial systems (D365), CRM (Salesforce), enterprise data warehouse (Azure Data Lake) or infrastructure projects.
Assess project velocity and keep project on track with an excellent communication cadence
Experience creating project plans and reporting status to leadership

Preferred Qualifications
Masters degree in Computer Science, Engineering, or a related field
Experience with large-scale SaaS-based environments.
Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable
Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
Experience with JIRA, PowerBI and DevOps
Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM
Agile coaching experience a plus.