Lead Technical Product Operations Specialist

The ideal candidate for the role of Product Reliability Operations Lead will demonstrate a true passion for building trusting, rewarding customer and employee experiences, operational excellence, and the products and service we provide. This position demands strong organizational skills and problem-solving expertise, while working with current and emerging technologies, and managing team dynamics. Excellent analytical skills, team orientation, flexibility, innovative thinking, problem solving, conflict management, and self-motivation are required for success. A wide degree of creativity and latitude is expected. This role should foster key relationships with UKG technical leadership, Strategic partners, and key internal stakeholders. Our teams mission is to drive the maturity of our products and services while building strong partnerships with EPICteams to continuously improve them.

Responsibilities

Play a key role in the advancement of strategy, policy, and supporting tools for operations.

Establish and implement training processes for all technical personnel.

Assess documentation requirements based on information received from product teams and prepare documentation plans.

Improve engineering standards, tooling, and processes while maintaining documents to support changes for products/services.

Identify areas of opportunity to create efficiencies for key products and/or services, to enhance UKG product offerings.

Facilitate meetings to discuss initiatives and business/ strategy while delivering informative, well-organized presentations.