Applications Support Analyst I

We are looking for technically skilled candidates with excellent interpersonal and problem-solving skills. Support Technicians troubleshoot technical issues, provide timely customer feedback, and support our suite of business applications.

Job Duties:
Provide appropriate and timely front-line technical support to our valued Users.
Troubleshoot and resolve issues related to business tools supported.
Correctly identify issues that require escalation.
Identify new problems and solutions, and share knowledge by contributing content to the Knowledgebase
Prioritize cases, escalations, projects and tasks based on client and business needs
Effectively manage all assigned Tasks and Projects on daily basis.
Meet all support performance requirements including quality and efficiency of calls/emails answered
Work in a team environment that will enhance the quality of services offered and improve the efficiency of the department
Willing to work in a Rotational shift comprising morning and night shifts.

Qualifications :
2-3 years of relevant experience in application support, tech support or a similar role.
Experience with Microsoft Applications such as OneNote/Excel/PowerPoint/SharePoint
Attention to detail and good problem-solving skills.
Basic knowledge of Smartsheets would be an additional advantage.
Excellent interpersonal skills.
Good written and verbal communication.
Good hand on experience on Salesforce and Service Now CRM tool.
Have basic knowledge of JIRA
Basic ITIL core concepts knowledge.
Good knowledge on creation of SOP
Additional knowledge of SQL, Power Automation, Scripting will be preferable.