Presales Technologist II

Job Summary:

UKG is seeking a PreSales Technologist. This position is responsible for managing and supporting the technical aspects of tenant environments for the sales channel. This role involves coordinating with various teams to ensure seamless tenant provisioning, maintenance, and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, keen attention to detail, and the ability to work collaboratively with internal and external stakeholders.

The optimal candidate has experience working in a technical sales support role involving SaaS deployments, particularly UKG Pro or Pro WFM deployment strategies.A high level of interest in technology, enterprise software, and HCM technology space along with extensive knowledge in cloud-based software and service delivery models is expected.

Essential Duties and Responsibilities:

• Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations
• Design, plan, and execute on new strategies involving current SaaS deployment procedures
• Assist in transitioning legacy solutions to GCP
• Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation
• Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness

• Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc.
• Drive process and product improvement to augment and accelerate tenant delivery
• Acquire, maintain, and expand knowledge on all aspects of UKG products and services
• Collaborate with internal PEI teams to standardize Product delivery
• Engage with Partner and Presales Enablement teams to ensure seamless transition to end users

Desired Qualifications/Skills:

• BA/BS in Computer Science, Information Technology, or a related field or commensurate experience.
• Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments
• Technical proficiency in cloud computing and multi-tenant SaaS environments
• Flexibility to work across different time zones to support a global organization
• Strong analysis, task management, and time management skills
• Self-motivated, self-starter with the ability to work autonomously
• Excellent consulting, organizational and problem-solving skills
• Ability to balance multiple project and priorities
• Familiarity with SSO, MFA, and security principals as they apply to SaaS Enterprise Applications
• Self-motivated while possessing a strong work ethic and ability to work well independently