i
UKG
84 UKG Jobs
IT Service Operations Specialist (Incident Manager)
UKG
posted 20hr ago
Flexible timing
Key skills for the job
Job Summary:
The Senior IT Service Operations Specialist is responsible for the management of one or more ITIL processes - Change, Incident (including Major Incident), Request, Problem or Knowledge Management. This position develops Critical Success Factors (CSFs) and reports on Key Performance Indicators (KPIs), identifies trends for proactive Problem Management, and ensures root cause analysis and preventative measures (reactive Problem Management) are completed for all major incidents to deliver best in class Service Management.
Essential Duties and Key Responsibilities:
The Essentials
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for UKG roles with real interview advice