Customer Service Associate

Job Title: Customer Service Associate

Location: Bengaluru

About Bolt.Earth

Bolt.Earth is Indias largest EV tech company, enabling enterprises across the automotive and shared mobility sectors to accelerate their smart vehicle journeys. Founded in 2017, we specialize in AI-integrated IoT solutions that make two- and three-wheeler electric vehicles safer, smarter, and more connected. Backed by leading investors like Union Square Ventures and Prime Venture Partners, we are committed to driving innovation in the EV ecosystem.

Role Overview

As a Customer Service Associate, you will be the first point of contact for our customers, providing exceptional service and support across multiple communication channels. You will play a critical role in ensuring customer satisfaction by resolving queries efficiently, troubleshooting issues, and enhancing the overall customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, chat, email, and social media.
• Maintain a deep understanding of Bolt.Earth’s products, services, and customer service policies.
• Accurately document customer interactions and escalate complex issues to the appropriate teams when necessary.
• Clearly and concisely explain product features and solutions to customers, ensuring their understanding and satisfaction.
• Proactively identify customer needs and recommend relevant products or services to enhance their experience.
• Assist customers with troubleshooting technical issues related to Bolt.Earth’s charging solutions and IoT-enabled devices.
• Handle escalations effectively by addressing concerns with a problem-solving mindset and ensuring a positive resolution.
• Collaborate with internal teams (technical support, operations, and product teams) to resolve customer concerns efficiently.
• Participate in training and continuous learning programs to stay updated on industry best practices and new product developments.
• Maintain a high level of professionalism and empathy, ensuring a customer-first approach in all interactions.

Qualifications & Skills

• 0 to 3 years of experience in customer service or support, preferably in the technology, mobility, or EV industry.
• Bachelor’s degree in business, Commerce, or any relevant field.
• Experience handling customer queries across multiple channels, including calls, emails, and social media.
• Hands-on experience in after-sales service and issue resolution.
• Proficiency in managing escalations and de-escalating difficult customer situations.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Prior experience with CRM tools such as Freshdesk, Zoho, or similar platforms.
• Fluency in English and Hindi is mandatory. Proficiency in Telugu or Tamil is a plus.
• Ability to work in a fast-paced environment and adapt to evolving customer needs.
• Problem-solving skills with a proactive approach to identifying and resolving customer issues.

Why Join Bolt.Earth?

• Opportunity to work in a rapidly growing EV tech company at the forefront of innovation.
• Exposure to cutting-edge technology and AI-driven customer support systems.
• A dynamic work environment with ample learning and career growth opportunities.
• Collaborative and inclusive work culture with a focus on professional development.