Branch Operation Manager

Role & responsibilities -

• Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel
• Handle walk-in sales in absence of liabilities/assets sales personnel Drive leads from walk-in customers
• Handle walk-in sales in absence of liabilities/assets sales personnel Oversee adherence to customers life event management at branch
• Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service
• Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries
• Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time
• Accountable for cash transactions in the branch including aspects such as cash management, tallying of cash with reports in system & vouchers and maintenance of registers for cash transactions and reconciliation of day end ledgers with the help of cashier
• Coordinate with the internal and external audit team in carrying out the periodic Branch audits; formulate and review progress against action plans to address the deviations found in Branch operations and service quality
• Train the Cashier & CCR on process compliance, service quality and Branch operations

Preferred candidate profile

UG Any Graduation preferably in commerce discipline / Post Graduation with Finance specialization

Minimum 3-6 years experience in handling Banking/NBFC Operations

Catering to liabilities and assert products

Compliance Orientation