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51 Uber Jobs

Staff Software Engineer

8-13 years

Bangalore / Bengaluru

1 vacancy

Staff Software Engineer

Uber

posted 16d ago

Job Description

As a Staff Software Engineer in Uber's Customer Obsession (CO) team, you will play a pivotal role in designing and delivering innovative solutions that enhance the customer support experience for millions of Uber users globally. This role requires a unique blend of technical leadership, problem-solving, and system design skills to build scalable and reliable software that powers efficient and effective customer interactions.

What You'll do:

  1. Lead System Design & Development:   Architect and implement high-scale, low-latency solutions that drive Uber?s customer Obsession platforms including Supervisor and agent support systems.
  2. Drive Innovation:   Identify opportunities for technological advancement within the customer support domain, leveraging AI, and data analytics to improve customer outcomes.
  3. Collaborate Across Teams:   Work closely with Product, Operations, Data Science, and other engineering teams to define requirements, align on objectives, and deliver impactful solutions.
  4. Foster Engineering Excellence:   Champion best practices in code quality, architecture, testing, and operational excellence, driving a culture of technical rigour and continuous improvement.
  5. Mentor and Guide:   Act as a technical leader and mentor for engineers, providing guidance on complex problems, system design, and career growth.
  6. Focus on Scalability:   Build resilient systems capable of handling Uber's global scale and diverse set of customer needs.
  7. Ownership & Accountability:   Take full ownership of projects, from ideation to deployment, ensuring timely delivery and high-quality results.

What You'll need:

  1. Experience:   8+ years of professional software development experience, with a track record of leading large-scale, complex projects.
  2. Technical Skills:
  3. Expertise in programming languages such as Go or equivalent.
  4. Strong understanding of distributed systems microservices architecture.
  5. Proficiency in databases (SQL, NoSQL) and data processing pipelines.
  6. Problem-Solving:   Proven ability to analyze and solve complex technical and business problems.
  7. Communication:   Strong written and verbal communication skills, with the ability to influence stakeholders and articulate technical concepts to non-technical audiences.
  8. Leadership:   Demonstrated experience mentoring engineers, fostering team collaboration, and driving a shared vision.
  9. Customer Focus:   A deep understanding of the customer journey and a passion for delivering exceptional user experiences.
  10. Adaptability:   Thrives in a fast-paced, dynamic environment with evolving priorities and challenges.

Employment Type: Full Time, Permanent

Read full job description

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What people at Uber are saying

4.0
 Rating based on 1 Staff Software Engineer review

Likes

1. Pay is top-of-the-line for most engineering levels 2. Good internal opportunities for learning and growth

  • Salary - Excellent
  • +2 more
Dislikes

1. Limited/no job security or work-life balance. 2. Rampant promotion vs pip culture.

  • Job security - Poor
Read 1 Staff Software Engineer review

Staff Software Engineer salary at Uber

reported by 6 employees with 6-15 years exp.
₹53.2 L/yr - ₹150 L/yr
183% more than the average Staff Software Engineer Salary in India
View more details

What Uber employees are saying about work life

based on 838 employees
66%
45%
43%
88%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Uber Benefits

Submitted by Company
Finance
Family
Health & Wellness
Out of Office
Uniquely Uber
Submitted by Employees
Free Food
Cafeteria
Health Insurance
Work From Home
Team Outings
Job Training +6 more
View more benefits

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