Staff Software Engineer

As a Staff Software Engineer in Uber's Customer Obsession (CO) team, you will play a pivotal role in designing and delivering innovative solutions that enhance the customer support experience for millions of Uber users globally. This role requires a unique blend of technical leadership, problem-solving, and system design skills to build scalable and reliable software that powers efficient and effective customer interactions.

What You'll do:

1. Lead System Design & Development:   Architect and implement high-scale, low-latency solutions that drive Uber?s customer Obsession platforms including Supervisor and agent support systems.
2. Drive Innovation:   Identify opportunities for technological advancement within the customer support domain, leveraging AI, and data analytics to improve customer outcomes.
3. Collaborate Across Teams:   Work closely with Product, Operations, Data Science, and other engineering teams to define requirements, align on objectives, and deliver impactful solutions.
4. Foster Engineering Excellence:   Champion best practices in code quality, architecture, testing, and operational excellence, driving a culture of technical rigour and continuous improvement.
5. Mentor and Guide:   Act as a technical leader and mentor for engineers, providing guidance on complex problems, system design, and career growth.
6. Focus on Scalability:   Build resilient systems capable of handling Uber's global scale and diverse set of customer needs.
7. Ownership & Accountability:   Take full ownership of projects, from ideation to deployment, ensuring timely delivery and high-quality results.

What You'll need:

1. Experience:   8+ years of professional software development experience, with a track record of leading large-scale, complex projects.
2. Technical Skills:
3. Expertise in programming languages such as Go or equivalent.
4. Strong understanding of distributed systems microservices architecture.
5. Proficiency in databases (SQL, NoSQL) and data processing pipelines.
6. Problem-Solving:   Proven ability to analyze and solve complex technical and business problems.
7. Communication:   Strong written and verbal communication skills, with the ability to influence stakeholders and articulate technical concepts to non-technical audiences.
8. Leadership:   Demonstrated experience mentoring engineers, fostering team collaboration, and driving a shared vision.
9. Customer Focus:   A deep understanding of the customer journey and a passion for delivering exceptional user experiences.
10. Adaptability:   Thrives in a fast-paced, dynamic environment with evolving priorities and challenges.