2 Tyresnmore Jobs

TyresNMore is Indias leading doorstep fitment service for tyres and batteries. We are redefining vehicle maintenance with a seamless, transparent, and expert-led service experience.

Our call center plays a critical role in customer acquisition, service coordination, and retentionmaking it a core driver of our growth.

Role Overview:

We are looking for a highly driven Customer support Manager to lead and optimize our customer support and tele sales teams. This role will focus on enhancing service quality, boosting conversions, streamlining operations, and improving customer experience.

Key Responsibilities:

1. Operations Management

- Oversee day-to-day operations of inbound and outbound teams.

- Define KPIs & SLAs for customer queries, appointment scheduling, and complaint resolution.

- Ensure smooth coordination between customer support, sales, and fitment teams.

2. Sales & Conversion Optimization

- Drive lead conversion rates by implementing structured sales scripts & training programs.

- Develop cross-selling & upselling strategies to maximize revenue.

- Monitor agent performance, call quality, and closing rates to optimize processes.

3. Customer Experience & Retention

- Implement CX best practices to reduce complaints and increase satisfaction (NPS, CSAT).

- Set up call monitoring & feedback loops for continuous improvement.

- Create customer retention strategies, including follow-ups for repeat business.

4. Team Leadership & Training

- Recruit, train, and mentor a team of tele-callers and customer support agents.

- Develop call scripts, training manuals, and performance benchmarks.

- Motivate the team to meet and exceed KPIs through coaching and incentives.

5. Process & Technology Optimization

- Work with Tech/Product teams to integrate CRM, call tracking, and analytics tools.

- Automate workflows to reduce manual inefficiencies and improve response times.

- Drive adoption of automated call routing, IVR improvements, and chatbot assistance.

6. Reporting & Stakeholder Management

- Track and analyze weekly/monthly call performance metrics.

- Provide insights to leadership on customer pain points, sales trends, and operational bottlenecks.

- Collaborate with marketing and city ops teams to align customer interactions with business goals.

Required Qualifications:

- 5-10 years of experience in managing call center operations, preferably in e-commerce, automotive, or D2C

businesses.

- Proven ability to scale and optimize inbound/outbound call center teams.

- Strong expertise in sales-driven call strategies (lead conversion, upselling, customer retention).

- Hands-on experience with CRM tools & call analytics platforms.

- Ability to work in a fast-paced, high-growth environment with a data-driven approach.

- Excellent leadership, communication, and problem-solving skills.

Why Join Us?

- Be part of a fast-growing e-commerce platform transforming the auto-tech space.

- Lead and drive high-impact technology projects with autonomy.

- Collaborate with a dynamic and ambitious leadership team.

- Competitive salary and performance-based incentives.