iTriangle Infotech - Manager - Customer Support (4-8 yrs)

Requirements:

- Educational Qualification: Bachelor's or master's degree in any discipline.

- Experience: 4 to 8 years of experience in a Team Leader role.

- Skills: Proficient in MS Office and Management Information Systems (MIS).

Responsibilities:

SIM Activation:

- Monitor Sim activations on daily basis to ensure timely and accurate processing.

- Handle escalations from customers regarding sim activation and resolve issues promptly.

- Coordinate with customers and vendors to facilitate seamless sim activations.

- Prepare and submit monthly/yearly reports on sim activation metrics.

- Conduct necessary audit.

CLA Generation:

- Monitor the daily generation of Common Layer Certificates (CLA) to maintain a streamlined process.

- Manage and drive customer escalations related to CLA, ensuring timely resolution of issues.

- Collaborate with relevant teams to enhance the efficiency of CLA generation processes.

TPM Coordination:

- Coordinate with various departments for TPM initiation and approval.

- Facilitate efficient and timely dispatches.

- Prepare and submit monthly/quarterly/yearly reports on TPM activities to the reporting head.

- Coordinate with courier agencies to optimize cost & efficiency.

Customer and Vendor Coordination:

- Establish and maintain effective communication channels with customers and vendors.

- Address customer and vendor queries, concerns, and issues in a timely and satisfactory manner.

- Foster positive relationships to enhance overall business performance.

- Coordinate with customers for payment advice, continuous follow up with client for overdue o/s.

Reporting:

- Compile and analyze data related to Sim activations, CLA generation, and TPM activities.

- Prepare comprehensive reports and submit them regularly to the reporting head.

- Provide insights and recommendations for process improvement based on data analysis.