Senior Manager/DGM- Non-Revenue Water services (NRW services/Business)

Company: TÜV SÜD SOUTH ASIA (https://www.tuvsud.com/)

Role: Senior Manager/DGM- Non-Revenue Water services (NRW services)

Location: Pune/Mumbai/Bangalore/Hydrabad/Gurgaon/Gr. Noida

Purpose of Position

• The job incumbent will head the Non-Revenue Water Services business. The position is responsible for developing the NRW business model, service portfolio, formulating strategy and oversee the sales and operations for the business segment.
• The position performs in line with the TÜV SÜD Quality Management System, including the TUV SUD Code of Ethics and the TÜV SÜD Group policy.

Major Responsibilities

• Implementation of the NRW services strategy of TÜV SÜD in close coordination with the Business line manager Infrastructure in Germany
• Develop a short-term and long-term business case for NRW services and keep it updated as required. This includes market analyses, identifying target market and customers and developing the service portfolio in response to market demand.
• Business development and sales activities (Lead-to-Contract)
• Project delivery (operations) incl. invoicing and collection (Contract-to-Cash”)
• Profit & loss for all NRW services of TSSA including preparation of annual budget
• Preparation of marketing & sales material in close coordination with TÜV SÜD’s marketing department
• Preparation and delivery of presentations to customers
• Preparation of financial and technical customer proposals in close coordination with TSSA-RI’s tender department
• Liaising with the external technology partner in Germany and the Philippines
• Ensuring adequate in-house competence for the target services across regions through recruitment and training
• Resources planning and development (personnel and material), based on business forecast
• Selection, authorization and coordination of freelancers
• Developing and maintaining a Quality management system (QMS) for NRW services in close cooperation with TSSA-RI’s Quality department
• Ensuring that the NRW services activities are in compliance with TÜV SÜD’s management manual
• Regular progress reporting
• Building relationships with Government bodies, policy makers and devise strategies for a top-down approach in political implementing of effective NRW management in public utilities and urban local bodies
• Collaborate with other business units and divisions in TÜV SÜD working in the area of sustainability and explore areas of mutual interest and association

Criteria for Performance Evaluation (KPIs)

• Order intake, sales, operational result and other financial indicators as per business plan
• Key Account Management – retention and growth
• Project operations, quality of deliverables
• Compliance with TÜV SÜD’s Management Manual and QMS
• Customer service satisfaction (e.g. number of complaints)
• Building a resourceful operations team structure

Qualification and Experience

• Graduate engineer (civil / mechanical / electrical) with min. 10 yrs. of experience in the field of construction, operation and maintenance of water distribution networks
• Should have good understanding of Water Distribution Networks, District Metered Areas, Pressure Management, consumer metering, AMR meters, flow measurement, bulk flow meters, etc.
• Minimum 3-5 yrs. experience in water audits, revenue management, leak detection, real loss and apparent loss management
• Experience with QMS
• Preferably experience with any of the major water supply and distribution utilities, and water and wastewater technology / process firms
• Preferably experience in business development and sales activities

Skills & Qualities:

• Leadership skills and ambition
• Ability to manage, develop and lead a team of field engineers
• Project Management skills
• Talent and drive for technical sales
• Good communication and presentation skills
• Proficient English language skills
• Willingness to travel frequently within South Asia and the Middle East
• Ability to connect with people and confidence to interact with high level officials
• Financial acumen
• Networking skills