Bharat Financial Inclusion - Head - Solution Delivery Group (15-20 yrs)

Head - Solution Delivery Group

Position Summary:

- The Head of Solution Delivery Group will be responsible for spearheading end-to-end solution delivery across technology, digital, and business teams.

- The Head of SDG will work closely with the leadership team to enhance operational processes, improve technology capabilities, and ensure timely, high-quality project delivery.

- This strategic role involves managing the development and deployment of innovative digital solutions, ensuring alignment with the BFIL's mission, and maximizing efficiency and customer satisfaction.

Role & Responsibilities:

Strategic Solution Delivery:

- Spearhead the end-to-end delivery of solutions across technology, digital, and business teams, ensuring projects are aligned with BFIL's mission and long-term goals.

- Develop and execute the SDG roadmap, in line with the BFIL's strategic objectives and digital transformation goals.

- Lead solution design and deployment efforts to create digital solutions that enhance customer experience, operational processes, and business capabilities.

- Constantly review effectiveness of solutions at field level, assess traction and initiate changes based on the same.

Delivery Management:

- Oversee all solution delivery functions, including project management, product implementation, and systems integration, ensuring alignment with business goals.

Cross-Functional Collaboration:

- Act as the bridge between business and technology teams, translating business requirements into actionable technology deliverables.

- Partner closely with technology and business units to ensure alignment on objectives, timelines, and resource allocation.

Vendor and Partner Management:

- Evaluate and manage external vendors and technology partners to optimize cost-effectiveness and delivery efficiency.

Innovation and Continuous Improvement:

- Foster a culture of continuous improvement and innovation within the Solution Delivery Group by promoting Agile methodologies, iterative development, and rapid prototyping.

- Identify and implement emerging technologies and best practices that can enhance BFIL's technology capabilities and improve operational efficiencies.

- Stay informed on industry trends and competitor developments to ensure BFIL remains at the forefront of digital innovation in lending services.

Project Management and Quality Assurance:

- Oversee project planning, development, and execution, ensuring that all digital solutions are delivered on time, within budget, and to the highest standards of quality.

- Implement quality assurance frameworks and rigorous testing protocols to ensure digital solutions meet all functional, technical, and regulatory requirements.

Risk and Compliance Management:

- Identify potential project risks, proactively implementing mitigation strategies to ensure successful project delivery.

- Ensure all digital and technology solutions comply with relevant regulatory standards and internal policies, particularly in areas such as data security, customer privacy, and financial compliance.

Customer Focus:

- Champion a member/customer-centric approach by delivering seamless and user-friendly solutions to enhance customer experience and satisfaction.

Team Leadership and Development:

- Build, lead, and mentor a high-performing Solution Delivery team, fostering a culture of excellence, innovation, and accountability.

- Lead, mentor, and inspire a high-performing team of delivery managers, project leads, and solution architects to achieve operational excellence.

Desired Profile:

Qualifications and Skills:

- An MBA or relevant post-graduate qualification is preferred.

- Minimum 15 years of experience in Solutions Design & Delivery, Quality Management and Process Design & Improvement, Value Engineering, Business Process Re-engineering, Transformation with Bank/NBFC/MFI.

Skills & Experience:

- Technical Expertise: Strong understanding of financial products, digital banking, core banking solutions, and integration with third-party systems. Familiarity with cloud computing, data analytics, and emerging tech trends is a plus.

- Project Management: Proven track record of delivering complex projects on time and within budget. PMP or PRINCE2 certification is an advantage.

- Leadership Skills: Strong leadership and people management abilities with experience in building and leading high-performance teams.