ServiceNow EAM Developer

Key Responsibilities

• CMDB Management: Oversee the day-to-day operations of the CMDB, including data entry, maintenance, and updates.
• Data Integrity: Ensure the accuracy and integrity of the data within the CMDB by conducting regular audits and reconciliations.
• Configuration Management: Develop and maintain configuration management processes, procedures, and policies to support EAM initiatives.
• Integration: Integrate the CMDB with other IT service management (ITSM) and enterprise applications to enhance data flow and automation.
• Reporting: Generate and distribute reports on CMDB data, including asset lifecycle, compliance, and performance metrics.
• Stakeholder Collaboration: Work closely with IT, operations, and business stakeholders to identify and address CMDB-related requirements and issues.
• Training: Provide training and support to team members and end-users on CMDB processes and best practices.
• Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance CMDB efficiency and effectiveness.

Qualifications

• Extensive experience in managing CMDB within the ServiceNow platform.
• Certifications: ServiceNow Certified Implementation Specialist CMDB preferred.
• Technical Skills: Strong understanding of ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations.
• Analytical Skills: Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication Skills: Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Project Management: Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results on time.
• Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.