Head - Site Reliability Engineering (5-7 yrs)

Key Responsibilities :

Leadership & Strategy :

- Lead and mentor a 20-member SRE team across three PODs, fostering a collaborative and high-performing culture.

- Define and implement the SRE strategy to ensure system reliability, scalability, and performance.

- Collaborate with cross-functional teams, including product management, development, and operations, to align SRE efforts with business objectives.

- Drive the adoption of SRE best practices, such as error budgeting, chaos engineering, and disaster recovery planning.

Observability & Monitoring :

- Implement and manage observability tools such as Splunk, Elasticsearch, Prometheus, and Grafana to monitor system performance and identify issues proactively.

- Establish robust monitoring frameworks to ensure real-time insights into system health and performance.

Reliability Engineering :

- Oversee incident management processes, ensuring SLA compliance and driving reductions in Mean Time to Recovery (MTTR).

- Develop and enforce reliability standards for infrastructure, applications, and services.

- Design and execute disaster recovery plans, ensuring business continuity during unexpected events.

Automation & Optimization :

- Promote automation for workflows, deployments, and incident response to reduce manual efforts and minimize errors.

- Optimize existing processes to enhance operational efficiency and system reliability.

Client Interaction :

- Act as the primary technical point of contact for clients, managing daily tasks, risks, and mitigation plans.

- Ensure client satisfaction by maintaining high system uptime and meeting performance commitments.

Mandatory Technical Skills :

Observability Tools : Expertise in Splunk, Elasticsearch, Prometheus, and Grafana.

Cloud Platforms : Advanced knowledge of AWS, Azure, or Google Cloud.

Containerization & Microservices : Proficiency with Kubernetes and Docker.

DevOps Practices : Strong understanding of CI/CD pipelines, infrastructure as code (IaC), and automation frameworks.

Programming : Hands-on experience with Java, Golang, or JavaScript for building and maintaining tools and services.

Additional Skills and Qualifications :

Soft Skills :

- Exceptional leadership and team management capabilities in a multi-national organization.

- Excellent communication and interpersonal skills to engage with both technical teams and non-technical stakeholders.

- Strong analytical and problem-solving abilities.

Preferred Qualifications :

- Advanced certifications in SRE, Cloud Platforms (AWS, Azure, Google Cloud), or DevOps methodologies.

- Experience with tools like Terraform, Ansible, or Chef for infrastructure automation.

- Familiarity with practices like canary releases and feature flagging.

Education : Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Why Join Us?

- Lead a talented team of SRE professionals in shaping the future of GRC technology solutions.

- Work on cutting-edge technologies in a dynamic and collaborative environment.

- Enjoy opportunities for career growth and skill development.

- Be part of a company committed to innovation, excellence, and reliability