Add office photos
All Filters
6 Truecaller Jobs
Senior Partner Success Manager
Truecaller
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Senior Partner Success Manager , you will play a key role and be part of the team in building a scalable and velocity-driven world-class Partner Success stream in the Customer Success function within the Enterprise Solutions Business Unit at Truecaller. In this role, you will work closely with the Reseller Partners Management team.
What you bring in:
- 6+ years of professional experience in the SaaS/ Software product domain
- Having experience of the CPaaS/Telco space will be a plus
- Good track record of working with a high-velocity Customer/Partner Success team
- Strong collaboration and interpersonal skills that delight Partners (Resellers) and their customers
- Excellent communication and negotiation skills. Ability to work we'll with various cross-functional teams.
- Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.
- Customer-oriented attitude that drives results and achieves high levels of Partner (Resellers) and customer satisfaction
- Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning
The impact you will create:
- Partners single point of contact (SPOC) and function as their professional advocate and relationship manager ensuring fulfillment of contract deliverables, SLA management, ongoing partner education, and product enhancement insights
- Effectively interact with Partners and customers of various sizes from a wide variety of sectors in close collaboration with Partner Management team
- Build and maintain relationships with decision-makers and influencers in the prospect base.
- Maintain a working knowledge of all Truecaller products/services, competitive product lines, differentiators, and industry trends through self-education and Truecaller s resources.
- Regular sessions for the Partners for Product/dashboard training, new features launched and any other training as required
- Proactively and effectively identify partner needs and overcome challenges to proposed solutions by working directly with the internal stakeholders
- Assertive yet positive attitude in working with internal stakeholders to create and improve processes and prevent inefficiency, risk, missed targets.
- Keep a check on customers product variances fluctuate high or low in billing
- Assist with product configuration, phone numbers management, other activities as required
- Conduct joint business reviews to ensure customers are satisfied with Truecaller s enterprise products and services.
- Measure effectiveness of both Partner and client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score)
- Maintain action log and run weekly/bi-weekly or monthly calls
- Keep up-to-date on partner agreements and their customer contracts
- Coordinate with internal cross functional teams to ensure our Partner offers a consistent and seamless service to the end customers.
- Design and implement best practices and team structure to optimally support Partners of all sizes and touch points.
- Measure effectiveness of both Partner and client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score)
It would be great if you also have:
- Exposure to technology-driven business models and understanding of API s implementation.
- Good understanding of mobile and communication platform technologies.
What we offer:
- A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
- A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and we'llness allowance.
- Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges.
- Do it your way: We work in-office on Tuesdays, Wednesdays and Thursdays with flexibility on the other days.
- Office life: Enjoy your days with breakfast, lunch and a wide range of yummy snacks and beverages, and have fun at our playroom! As we'll, exciting company parties and team activities such as Lab days, Running team, Geek lunch
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Partner Success Manager roles with real interview advice
People are getting interviews at Truecaller through
People are getting interviews through
(based on 1 Truecaller interview)
Job Portal
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Truecaller are saying
What Truecaller employees are saying about work life
based on 21 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Truecaller Benefits
Submitted by Company
Lab days Health & Wellness options Parental Love Flat hierarchy Work-life balance Pension and insurance
Submitted by Employees
View more benefits 
Compare Truecaller with
Paytm
Compare
Ola Cabs
Compare
Zomato
Compare
Swiggy
Compare
PolicyBazaar
Compare
BYJU'S
Compare
Flipkart
Compare
MakeMyTrip
Compare
BookMyShow
Compare
InMobi
Compare
Yodlee
Compare
Bravura Solutions
Compare
Fingent
Compare
CloudMoyo
Compare
TEOCO Software
Compare
ValGenesis
Compare
Annet Technologies
Compare
Acuvate Software
Compare
Digital Nirvana Information Systems
Compare
Newt Global
Compare
Similar Jobs for you
Share an Interview