Order Administration Analyst

Order Processing : Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through Trimbles order management systems.

Basic Sales Quote Support : Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.

Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.

Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.

Inventory Awareness . Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.

Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.

Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.

Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.