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Trimble Applanix

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114 Trimble Applanix Jobs

Customer Support Specialist

Applanix

0-3 years

Chennai

1 vacancy

Trimble Applanix

posted 6hr ago

Job Role Insights

Key skills for the job

Medical Billing Customer Support MS Office Basic Windows System Administration Web Technologies

+ 4 more

Job Description

Position Summary :

Interact with customers to provide information in response to level 1 inquiries about products and services and to handle and resolve questions. Provide customer support by obtaining, analyzing, and verifying the accuracy of information in a timely manner. Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Collect the information from the customer and either help them or find the appropriate team to transfer to.

Job Responsibility :

Receive customer requests by telephone, e-mail, chat and web. Analyze the requests, provide solution or ascertain who best can provide the information, and route the request to the appropriate department / individual.
Maintain customer records by updating account information.
Resolve level 1 product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Forward all details of potential customers to Account Manager/Dealer Channel Sales by collecting customer information.
Provide all billing related information to customers - help in resolving any billing issues
Receive, process and verify the accuracy of requests from customers utilizing the company s internal tools and systems.
Provide quality service to both internal and external customers through quick and accurate communication.
Receive inquiries and contact the organization s other departments to resolve a variety of account related issues.