Solution Engineer - Siebel CRM

About Us

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRCs professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Overview

We are seeking an experienced Solution Engineer - Siebel Engineer with a minimum of 5+ years of software delivery experience in the utility industry to join our Digital Solutions team.

The Solution Engineer (SE) is a key technical resource on software implementation & integration projects within the Digital utility practice and ensures the technical success of the project. An SE is a customer facing delivery expert, technology driven, resourceful, deadline-oriented and has strong analytical and root cause analysis skills. An SE will support the technical deliverables of the implementation project including configuring, testing, tracking and managing technical tasks. The SE works closely with the Solution Lead(SL), Solution Architect (SA) and the Project Manager (PM) to ensure that the technical solution meets the customers needs and business objectives. The SE ensures that the delivery of the technical solution falls within TRC Digital Solutions standard processes and tools.

The SE will possess the ability to work independently, remotely, and multi-task in a fast paced and dynamic environment.

Responsibilities

• Adheres to the TRC Software Implementation Delivery Methodology
• Experience implementing and testing Siebel CRM software for more than 5 years.
• Assists Solution Lead and Project Manager with scope management, project planning, milestones and work and resource estimates
• Acts as a technical expert in the design of the solution to meet the customer requirements. Depending on the level of experience, the candidate may be the Solution Lead on the project.
• Develops project deliverables for the Client project team during design phase
• Participates in the Build and Test phase of the project (configures and tests) to ensure delivery of the solution on plan and adhering to technical best practices.
• Ensures that testing is being completed with high standards and on schedule. If the project doesnt have a separate QA team, then the SE will take ownership of the QA process to ensure the solution is thoroughly tested prior to SIT / UAT
• Documents requirements for custom development and works with custom development team to ensure requirements are met
• Develops and delivers onsite end user training, as needed.
• Participates in services estimation to support pricing for bid and in other parts of the bid response process, as required by bid structure.
• Supports proposals and participates in post bid activities including clarifications, support of short list presentation and supporting scope definition in contract development and negotiations

Expectations:

• Excellent written, verbal communication skills
• Utility industry knowledge breadth and depth
• Collaborative nature and willing to share knowledge across broader team while contributing to reusable collateral
• Mentor and develop other resources on the team
• Clear and timely communication internally and externally
• Ability to interact with the Client team including project sponsors and end users of the system
• Looks for ways to improve the delivery process, reduce issues / rework and improve customer satisfaction throughout the project lifecycle
• Ability to troubleshoot issues and perform root cause analysis

Qualifications

• Bachelors degree or equivalent in Engineering, Computer Science, Management Information Technology from an accredited school or university is required
• A minimum of 5 years of software delivery experience is required with a Utility industry background is preferred
• Atleast 5 years of experience in Siebel CRM is implementations, integrations and/or upgrading is required.
• Required good hands-on experience on JavaScipt and VB Script
• Required Siebel CRM experience in upgrading/migrating to higher versions (preferably v20.3 to 24.x)
• Experience working with real-time systems and data connectivity is preferred.

EEO Statement

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC s career site .

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.

• Bachelors degree or equivalent in Engineering, Computer Science, Management Information Technology from an accredited school or university is required
• A minimum of 5 years of software delivery experience is required with a Utility industry background is preferred
• Atleast 5 years of experience in Siebel CRM is implementations, integrations and/or upgrading is required.
• Required good hands-on experience on JavaScipt and VB Script
• Required Siebel CRM experience in upgrading/migrating to higher versions (preferably v20.3 to 24.x)
• Experience working with real-time systems and data connectivity is preferred.

• Adheres to the TRC Software Implementation Delivery Methodology
• Experience implementing and testing Siebel CRM software for more than 5 years.
• Assists Solution Lead and Project Manager with scope management, project planning, milestones and work and resource estimates
• Acts as a technical expert in the design of the solution to meet the customer requirements. Depending on the level of experience, the candidate may be the Solution Lead on the project.
• Develops project deliverables for the Client project team during design phase
• Participates in the Build and Test phase of the project (configures and tests) to ensure delivery of the solution on plan and adhering to technical best practices.
• Ensures that testing is being completed with high standards and on schedule. If the project doesnt have a separate QA team, then the SE will take ownership of the QA process to ensure the solution is thoroughly tested prior to SIT / UAT
• Documents requirements for custom development and works with custom development team to ensure requirements are met
• Develops and delivers onsite end user training, as needed.
• Participates in services estimation to support pricing for bid and in other parts of the bid response process, as required by bid structure.
• Supports proposals and participates in post bid activities including clarifications, support of short list presentation and supporting scope definition in contract development and negotiations

Expectations:

• Excellent written, verbal communication skills
• Utility industry knowledge breadth and depth
• Collaborative nature and willing to share knowledge across broader team while contributing to reusable collateral
• Mentor and develop other resources on the team
• Clear and timely communication internally and externally
• Ability to interact with the Client team including project sponsors and end users of the system
• Looks for ways to improve the delivery process, reduce issues / rework and improve customer satisfaction throughout the project lifecycle
• Ability to troubleshoot issues and perform root cause analysis