Tour Executive

As a Tour Executive, you will be responsible for organizing and coordinating tours, ensuring customer satisfaction, and handling end-to-end tour operations. The role involves liaising with clients, travel agencies, and vendors to provide seamless travel experiences.

Key Responsibilities

1. **Tour Planning and Execution**:

- Design and organize itineraries tailored to client requirements.

- Coordinate with suppliers, including hotels, airlines, and transport providers.

- Ensure tours run smoothly from start to finish.

2. **Client Interaction**:

- Assist clients with inquiries and bookings.

- Provide detailed information about travel packages and destinations.

- Address customer issues or complaints promptly and professionally.

3. **Operations Management**:

- Manage tour schedules and ensure timely arrangements.

- Prepare and review travel documents, such as tickets, visas, and itineraries.

- Monitor budget allocations and ensure cost-effective operations.

4. **Sales and Marketing Support**:

- Collaborate with the marketing team to promote tour packages.

- Upsell additional services such as excursions, insurance, or upgrades.

- Attend travel fairs and networking events to expand the client base.

5. **Reporting and Documentation**:

- Maintain accurate records of bookings and client interactions.

- Prepare post-tour reports and gather client feedback for improvement.

Key Skills and Competencies

- Strong knowledge of travel destinations, ticketing systems, and visa processes.

- Excellent communication and interpersonal skills.

- Proficiency in MS Office and travel management software.

- Customer service orientation with attention to detail.

- Problem-solving skills and ability to handle last-minute changes.

Qualifications and Experience

- Bachelors degree in Travel & Tourism, Hospitality, or a related field.

- 1–3 years of experience in the travel and tourism industry.

- Certification in IATA or GDS systems (preferred).