TranZact - Manager - Customer Success (4-6 yrs)

Customer Success Manager

Job Title : Customer Success

Location : Mumbai

- TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their business and revolutionising the way businesses interact with each other.

- We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network.

- Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.

About Team :

Founders :

- TranZact was started by 3 guys and we have built an awesome team along the way.

- Sharad Sen Sharma (Product) ; IIT KGP (2010), IIMA (2015), ex - Barclays, McKinsey

- Ritesh Kumar (Business) ; IIT KGP (2011), ex - Everstone, Ambit

- Rohan Sen Sharma (Technology) ; BITS Pilani (2013), ex - Oracle, Cubito

What do I need :

- Good communication skills

- Fair analytical skills

- Energetic

- Operational excellence

- Graduate

- Experience 4 years (Startup Exp + Combination of Success and Sales)

What will I be doing?

- Increase Customer Engagement On TranZact via Multiple Channels

- Undertaking AMA sessions

- Undertaking 1:1 sessions

- Data Maintenance & Reporting

- Analysis & Insight Generation

- Tech Stack & Tools

- Excel

- Data Studio or Similar Tool

- Knowledge of SQL

What happens after I apply :

- Quick phone call to learn about your experience and why you want to work at TranZact.

- Interview rounds with the founders and operations team.

- There might be optional rounds customised to your experience.

- We aim to close the end-to-end process within 3 days of giving you a phone call.

Why TranZact ?

- Be a part of the journey to take a Series A startup to IPO

- Build world class products that will have an impact on the lives of millions

- Work with a world-class, industry-leading team of engineers, product guys and growth

- Learn from great mentors and industry leaders.We have an agreement with our Angel Investors that they will help us build & grow our product & company. If required, our team members can work from their of- ce to learn from them

- Competitive salary and attractive ESOPs

- Think you've got what it takes? If yes, go ahead and apply . We can't wait to meet you.