Engineer, Application Support

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What Well Bring:

Job Description - Application Support Engineer

What Youll Bring:

Job Description:

Configure and maintain application processes and services including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
Define and document standard operating principles and maintenance procedures.
Identify operational process gaps and contribute to their resolution.
Provide input into the technical architecture and technology roadmap.
Produce and maintain operational technical documentation.
Independently analyze and solve complex problems where a precedent may not exist.
Assist developers with complex monitoring refinements.
Provide technical consultancy and knowledge support to the wider business.
Manage external third-party relationships as and when required.
May also include travel to other TransUnion sites and unsociable hours up to and not limited to 24/7 and on call support.
Experience of using monitoring, observability and troubleshooting tools including but not limited to Nagios, Splunk, What s Up Gold, SCOM, Prometheus, Grafana and OpenTelemetry.

Impact Youll Make:

Additional Job Description

In depth knowledge of providing technical support of business critical applications on multi-tiered environments across Windows Server and Linux platforms hosted on-premise, in Azure and AWS.
Experience of troubleshooting complex applications and services written in .Net and PHP.
Experience of scripting technologies including PowerShell.
Experience of Disaster Recovery methods and processes.
Excellent troubleshooting and problem-solving skills to identify root cause and permanent resolution.
Strong organizational and time management skills.
Able to identify and manage risks within line of business.
Ability to assess change requirements and implement in accordance with a change management process.
Excellent documentation, interpersonal and communications skills with the ability to communicate at all levels.
Hands on experience using ITSM ticketing and workflow systems.
An understanding of the ITIL framework.
Experience of providing technical support within the financial services industry.

Experience in working on cloud environments like AWS Azure will be an added advantage.

Experience in providing technical support within the Financial services industry

Understanding of ITIL framework

Experience in providing technical support within the Financial services industry

Knowledge on Kubernetes and Harness will be an added advantage.

Experience in providing technical support within the Financial services industry

Certifications such as AWS Cloud Practitioner or AWS SysOps will be an added advantage.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Engineer, Applications Support