Oracle Cloud HCM Functional Consultant (Core HR, Absence, ORC)

Techno/functional consultant with expertise in both functional/technical area to work within a controlled IT environment. You will be required to engage with stakeholders across the organization to resolve issues.
Main Accountabilities
Responsible for providing incident resolution, change input and release controls on ORACLE FUSION CLOUD application and all interfaces to this system at second and third line functional level
Provide resolution of all functional incidents within the Fusion application and on Core HR, Talent, Compensation and Benefits, ORC and interfaces to third party applications
Coordinate technical tasks and deliverables for Fusion Application and related technology projects
Document resolutions to promote knowledge sharing for team and customers
Co-ordinate testing with end users and or global team
Understands and follows Change Control Requirements
Validates and resolves all incidents or determines if they are required to be escalated to company chosen programme or other Partner for external support or other interface support teams (either internal or external)
Work with SOX, Internal Controls and audit support teams as needed to meet audit requirements ensuring that regulation and change management requirements are met
Maintain ownership of incidents to ensure that they are remediated within SLA and to agreed quality measures
Identify solutions for streamlining of business processes in Fusion Application to meet business needs, including functional setups, personalization's, interfaces, customizations, extensions and reports
Participate as technical/Functional contributor on Fusion Application projects to be delivered on time, within budget and with high quality, including our planned enhancement programme
Actively Participate in weekly Global Team meeting on current issues and escalations.
Works under close supervision in execution of the following activities
Following instructions for carrying out scheduled activities, ensuring quality adherence
Prioritization and triage of service requests & incidents to determine how they should be treated
Monitoring the service request & incident queues and escalating to manager as appropriate
Documentation maintenance, local and group
Communication announcements
Assist with P1 monitoring and escalations
Providing reporting to underpin SLAs
Responding appropriately to system failures
Level 1 & Level 2 analyse & troubleshooting of application tasks as directed
Monitor & resolved workflow errors for certain ERP processes
Onboarding activities as required by each region
Updating of 3rd party tools
Run or assist with Ad-hoc projects as required
Other duties as directed by the Support Manager & Global ERP Support and Operations Manager