Service Engineer Coordinator

Roles and Responsibilities

• Manage inventory levels at customer sites, ensuring timely delivery of consumables and spare parts.
  
• Coordinate with customers for installation, demonstration, and maintenance activities related to biochemistry, hematology, IVD products.
  
• Provide technical support to customers on product usage and troubleshooting issues.
  
• Conduct site visits to resolve customer complaints and ensure smooth operation of equipment.
  
• Collaborate with internal teams (sales, service) to achieve sales targets and improve customer satisfaction.
  

Desired Candidate Profile

• 4-9 years of experience in after-sales service coordination or a related field.
  
• Strong understanding of biochemistry, hematology, IVD products and their applications.
  
• Excellent communication skills with ability to work effectively with cross-functional teams.