Customer Support Representative

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information on products/services offered by the company to address customer needs.
  
• Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
  
• Escalate complex issues to senior team members or supervisors when necessary.
  
• Maintain records of all interactions with customers using CRM software.