Training Manager

Job Title:

Training Manager

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role & key Responsibilities -

Meet and exceed Client Metrics: External & Internal Training Metrics to be consistently Green

Take complete responsibility of performance on the Training and SLA/KPI metrics

Drive/identify improvement areas in assigned area/project especially 0- 90 days performance

Collaborate with operations, and other stake holders for the delivery as per SOW

Develop Controls to minimize external and internal escalations

Overall implementation, planning and improvement of the Transactional Quality Framework

Set up, improve, drive and streamline TNI, Refresher & other internal processes related to Training

Responsible for leading, motivating and supervising the team of Trainers assigned

As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results

To identify root causes of variances in metrics (if any)

To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process

Collect Data and perform analysis and RCA on metrics and publish reports accordingly

Create and maintain Knowledge base and up skilling of resources with change in the process

Focus on identification and highlight any/all compliance defects and recommend training or action plan

Own compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources

Key skills and knowledge:

• Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions
• Strong knowledge of Credit card and other Banking products
• Excellent verbal and written communication skills
• Should be willing to work in shifts along with the team in customer business time
• Should be a good team player with willingness to learn and drive to achieve
• Practice and focused on Metrics

Qualification: Graduation in any discipline

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr

Language Requirements:

Time Type:

Full time

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