Tradologie.com - Manager - Customers Operations (6-7 yrs)

Job Title: Manager Operations.

Location: Sector62, NOIDA.

Department: Operations.

Reports To: Head of Operations.

About Tradologie:.

Tradologie.com, www.tradologie.com is a global B2B platform for verified agro commodities buyers and verified agro commodities suppliers to trade amongst themselves.

Tradologie.com works with buyers and suppliers right from the stage of inquiry to the delivery of the material and the payment.

Job Overview:

- We are seeking an experienced Manager Operations to lead a team of Operations Executives managing the lifecycle of paid suppliers on Tradologie.com.

- The Manager will oversee onboarding, Tradologie's platform training, guiding in price quoting, negotiation, and ensuring smooth trade execution from inquiry to payment.

- Effective communication between suppliers, buyers, and internal teams will be essential, along with documentation of order progress.

Key Responsibilities:

- Team Management: Lead and mentor the Operations Executives, ensuring alignment with goals and performance targets.

- Supplier Lifecycle: Oversee supplier onboarding, platform training, quoting, and ensure timely updates on order status.

- Communication & Documentation: Facilitate communication between suppliers, Operations, and Buyers Relationship teams.

- Maintain order progress documentation.

- Relationship Management: Work with suppliers to resolve issues and ensure satisfaction.

- Performance Monitoring: Track order progress, generate performance reports, and address operational bottlenecks.

- Supplier Success: Guide suppliers from inquiry to order completion, ensuring they receive value from their subscription.

Required Qualifications:.

- 6-7 years of experience in managing customer/supplier success operations, preferably in B2B or e-commerce.

- Proven leadership and team management skills.

- Strong communication, problem-solving, and customer-focused approach.

- Technical proficiency in CRM tools, order management, and e-commerce platforms.

- Bachelor's/Master's degree in Business or related field.

Desirable Skills:

- Experience in B2B e-commerce platforms, particularly in agro commodities or export sectors.

- Strong interpersonal skills and experience managing cross-functional teams.

Why Join Us?

- Lead a growing team in global agro commodities trade.

- Competitive salary with growth opportunities.

Apply today to join our dynamic team at Tradologie.com!