Tradologie.com - Head - Buyer Facilitation Team (10-12 yrs)

Head - Buyer Facilitation Team (International)

About the job:

Tradologie.com is a next-generation B2B procurement platform revolutionizing the way bulk buyers and suppliers connect, negotiate, and transact.

Our platform ensures seamless, transparent, and efficient procurement, eliminating middlemen and optimizing costs.

Role Overview:

- As the Head - Buyer Facilitation Team, you will be responsible for leading and optimizing the buyer experience on Tradologie.com.

- You will drive the end-to-end buyer journey, ensuring seamless transactions, resolving queries, and enhancing customer satisfaction.

- The role demands a deep understanding of B2B procurement, excellent stakeholder management skills, and the ability to drive efficiency in buyer facilitation.

Key Responsibilities:

Buyer Onboarding & Engagement:

- Oversee the onboarding process for bulk buyers, ensuring a smooth and user-friendly experience.

- Develop engagement strategies to improve buyer retention and platform utilization.

Transaction Management & Support:

- Ensure seamless execution of buyer transactions, from order placement to fulfillment.

- Address and resolve buyer concerns related to pricing, quality, delivery, and platform navigation.

Process Optimization & Automation:

- Identify gaps in the buyer journey and implement process improvements to enhance efficiency.

- Leverage data analytics to streamline operations and improve buyer experience.

Stakeholder Management:

- Collaborate with internal teams (sales, operations, technology, and supplier relations) to enhance buyer satisfaction.

- Build strong relationships with key buyers and ensure personalized support for high-value clients.

Team Leadership & Performance Management:

- Lead and mentor the buyer facilitation team to deliver high-quality support and service.

- Set performance benchmarks, track KPIs, and drive continuous improvement in team performance.

Key Skills & Competencies:

- Strong expertise in B2B procurement and buyer relationship management.

- Excellent communication and problem-solving skills.

- Ability to manage high-pressure situations and resolve buyer escalations.

- Data-driven decision-making and process improvement mindset.

- Proficiency in CRM tools, ERP systems, and digital procurement platforms.

- Leadership and team management experience.

Preferred Qualifications:

- MBA/PGDM in Business Administration, Supply Chain, or a related field.

- 10+ years of experience in B2B procurement, supply chain, or e-commerce.

- Prior experience in an online B2B marketplace, procurement platform, or trading company is preferred.