Telesales Associate

Job Title: Telecaller / Customer Support Executive

Location: Uber Dost, Kandivali
Job Type: Full-Time, In-office

Job Description: We are looking for a dedicated and sincere individual to join our team as a Telecaller / Customer Support Executive at our Uber Dost office in Kandivali. The ideal candidate should possess excellent communication skills, a customer-first attitude, and a keen ability to handle a variety of customer service tasks.

Key Responsibilities:

• Telecalling: Handle incoming calls from customers and make outbound calls to individuals who have recently purchased new cars, convincing them to register their vehicles with Uber.
• Customer Onboarding: Guide new customers through the onboarding process, assisting them with necessary steps to get started with Uber.
• Documentation & Registration: Assist customers in completing the necessary paperwork and registration for Uber services, ensuring all required documents are collected accurately.
• Customer Support: Provide excellent customer service by addressing queries, resolving issues, and ensuring customer satisfaction.
• Walk-In Customers: Attend to walk-in customers at the office, providing them with the necessary support and assistance regarding Uber services.
• Other Tasks: Perform other duties as required to support the day-to-day functioning of the office, ensuring smooth operations.

Requirements:

• Experience: Prior experience in telecalling, customer support, Automobile sales or related roles is preferred.
• Skills: Excellent communication and interpersonal skills; ability to converse confidently with customers.
• Attitude: Sincere, punctual, and a strong work ethic. Ability to handle customer inquiries with patience and professionalism.
• Location: This is a full-time, office-based position. Work from home or part-time arrangements are not available.
• Availability: Must be available to work full-time during office hours. Flexible schedule not offered.
• We are situated at Thakur Village, Kandivali East, Mumbai. Candidates nearby will be preferred.

Why Join Us?

• Be a part of a dynamic and growing team at Uber Dost.
• Gain valuable experience in customer service, telecalling, and business operations.