Telesales Executive

Job Summary

• As a Telesales Executive at MY SOLAR, your primary responsibility is to generate sales by making and receiving phone calls.
• You will effectively communicate with customers to promote the companys products, address inquiries, and close sales.
• Your efforts will directly contribute to the companys revenue growth and customer satisfaction.

Relevant Industry Experience

• 2+ Experience in telesales, customer service, or telemarketing is preferred, especially in sectors like solar, electrical, or manufacturing.

Educational Qualifications

Qualification

• High School Diploma or equivalent
• Bachelors Degree in Marketing, Sales, or Business Administration
• Proficiency in English and Hindi

Key Responsibilities

• Conduct outbound sales calls to prospective and existing customers.
• Respond to incoming inquiries and provide detailed product information.
• Explain product features, benefits, and pricing effectively.
• Maintain an up-to-date customer database and record all interactions in CRM.
• Handle customer objections confidently to close sales.
• Follow up on leads, inquiries, and pending orders to drive conversions.
• Provide post-sales support to ensure customer satisfaction.
• Achieve daily, weekly, and monthly sales targets.
• Collaborate with other departments to meet client needs and resolve issues.
• Contribute to sales campaigns and participate in promotional activities.

Key Skills

• Excellent verbal communication and active listening skills.
• Strong persuasion and negotiation abilities.
• Customer-focused approach with problem-solving skills.
• Proficiency in MS Office tools and CRM software.
• High energy and ability to manage multiple calls daily.
• Patience and resilience while handling objections or rejections.
• Strong organizational skills to track customer interactions effectively.

Must-Have and Nice-to-Have Skills

Major Skills

• Proven ability to achieve sales targets
• Strong communication and objection-handling skills
• Ability to close sales over the phone
• Skilled in follow-ups and lead conversions

Minor Skills

• Basic knowledge of the products being sold
• Familiarity with CRM tools
• Understanding customer service etiquette
• Knowledge of basic sales principles

Key Result Areas (KRAs)

KRA / Description

• Sales Conversion Rate - Convert a high percentage of calls into successful sales.
• Customer Satisfaction - Provide excellent service to maintain happy customers.
• Call Volume - Meet or exceed the required daily call targets.
• Lead Follow-Up - Ensure all leads are followed up promptly and effectively.
• Sales Target Achievement - Consistently achieve or surpass assigned sales targets.

Key Responsibility Indicators (KRIs)

KRI / Measurement Criteria

• Daily Call Volume - Number of calls made each day.
• Sales Conversion Rate - Percentage of calls that result in sales.
• Customer Satisfaction Score - Feedback from customers regarding service quality.
• Lead Conversion Time - Time taken to convert a lead into a sale.
• Sales Revenue - Total revenue generated through telesales efforts.

Reports Preparation and Management

Report / Frequency

• Daily Call Log - Daily
• Sales Conversion Report - Weekly
• Customer Satisfaction Feedback Report - Monthly
• Lead Follow-Up Report - Weekly
• Sales Target Achievement Report - Monthly

Database Management

Database / Example

• Customer Contact Database - Maintain contact details for leads and customers.
• Call Logs - Record inbound and outbound call history.
• CRM Database - Track interactions and sales progress.
• Sales Records - Record successful sales transactions.
• Lead Follow-Up Database - Ensure timely follow-ups with potential clients.

Dos and Dont's

DOs

• Maintain a positive attitude on every call.
• Follow up on all leads and customer requests.
• Provide accurate and consistent product information.
• Maintain detailed call records in CRM systems.
• Strive to achieve or exceed monthly sales targets.

DONTs

• Do not ignore customer complaints or inquiries.
• Avoid missing deadlines for callbacks.
• Do not share misleading or false information.
• Avoid leaving CRM data incomplete or inaccurate.
• Do not procrastinate on follow-ups or lead handling.

Additional Terms

Term / Description

• Flexibility - Handle a variety of calls and client types effectively.
• Communication - Maintain professional and clear communication at all times.
• Time Management - Prioritize tasks to meet daily and monthly targets.
• Customer Focus - Provide a seamless and positive experience for all clients.

Benefits

• Weekly Off: Sunday
• Leave Benefits: CL, PL, SL, and festival holidays.
• Recognition Program: Regular employee recognition and rewards.
• Skill Training: Opportunities for professional growth and development.
• Departmental Training: Tailored training programs for team success.
• Work-Life Balance: Supportive environment encouraging personal and professional balance.