Senior Executive - IT (System Administrator )

Call Logs And Incident Management Call Logs And Incident Management Role & responsibilities

Team Management :

• Lead and guide a team of system administrators, providing support, mentoring, and performance feedback.
• Assign and monitor the tasks progress for timely resolution
• Act as the primary point of contact for escalated issues and team-related concerns

DATA BACKUP :

• To maintain Server and Application periodical backup & Restore
• To maintain Network devices backup & Restore
• TO maintain User backup &Restore
• To maintain backup and monitoring reports
• Proper documentation for all above points.

Network Administrator :

• Routing and Policy management in Firewall
• Network laying and maintenance.
• Network monitoring & troubleshooting.
• IP address management.
• Maintain sap & ssl vpn connectivity with all locations.
• CCTV camera's monitoring and troubleshooting and check the backup on daily basis

System Administrator :

• System / Server upgrade and configuration as per requirement
• OS & AV Patch update and monitoring
• Troubleshooting of all remote and local user calls related to hardware, applications, Email, network & Printers
• E-tips and user trainings
• Ensure systems are running smoothly, securely, and efficiently.
• Manage regular updates, backups, and troubleshooting for IT infrastructure.
• Plan and execute IT projects, including system upgrades and new implementations.
• Collaborate with other teams and departments to understand and meet IT requirements.
• Research and recommend new technologies to improve efficiency and performance

It Helpdesk For Day To Day Activities

• Able to provide same day resolution
• System preventive maintenance.
• Asset tagging and management.
• maintain daily calls report.
• maintain daily work schedule.
• maintain monthly & yearly report.

It Purchase And It Documentation And Its Process

• Good Negotiation Skills
• Handle IT purchase and coordinate with vendor and all related dept. To complete the process and payments.
• Maintain all IT reports and update on regular basis.
• Maintain all IT forms ( IT asset issue and rollback, account creation, printer service, IT internal documentation.)

Call Logs And Incident Management :

• Call log against downtime of isp and take continuous follow-up till problem resolved.
• Register call to oem for system part issue and replace part.
• Follow up for the registered calls to oem & other vendors.

Cloud Administration :

• Design, implement, and manage cloud infrastructure.
• Enforce security measures and ensure compliance.
• Develop and maintain backup and disaster recovery plans.
• Monitor and optimize performance.
• Manage costs through effective resource utilization.
• Implement automation for routine tasks.