Resource Coordinator

Roles & Responsibilities:

1. Resource Allocation and Scheduling:

• Coordinate and schedule IT personnel for specific client engagement projects within defined geographies or practices.
• Manage the deployment of hardware and software resources to meet project timelines and operational demands.
• Develop and maintain resource management plans to ensure efficient utilization.

2. Collaboration and Communication:

• Serve as a liaison between IT departments and other organizational units to understand and fulfil resource needs.
• Communicate with department heads to assess and address their IT resource requirements.
• Provide technical support or guidance to all employees as needed.

3. Monitoring and Reporting:

• Monitor resource usage and ensure efficient utilization across various departments.
• Track and report on resource availability, usage, and forecast future needs based on project demands.
• Prepare performance reports and dashboards for management review.

4. Process Improvement:

• Identify opportunities for improving resource allocation processes and implement best practices.
• Assist in the development of resource allocation strategies to enhance efficiency.
• Support the implementation of resource management tools and systems.

5. Compliance and Documentation:

• Ensure that all IT resource activities comply with organizational policies and standards.
• Maintain accurate records of resource allocation, usage, and licensing.

Assist in budget planning and resource cost management.

Skills & Abilities:

• Must have experience in EUC (End User Computing) and FSO (Field Services Operations).
• Strong analytical and organizational skills with attention to detail.
• Excellent communication and interpersonal skills for collaboration with cross-functional teams.
• Proficiency in resource management tools/software (e.g., MS Project, Smartsheet, Workday).
• Knowledge of project management methodologies like Agile, Scrum, or Waterfall is a plus.
• Ability to handle multiple tasks and adapt to changing priorities.

Years of Experience:

Proven experience in resource management, workforce planning, or project management (3+ years preferred).

Proven experience as an IT Coordinator or in a similar role.

Education Qualification:

Bachelors degree in business administration, Human Resources, Project Management, or a related field.