Medical Device Planning & Systems Administrator

About the Role:

As a proactive and strategic Medical Device Planner, the role is responsible for the effective planning, scheduling, and administration of resources for medical device certification, training, and audits in both local and global assignments. This position is essential for ensuring an efficient revenue pipeline by anticipating resource needs and planning 3-6 months ahead. Strong communication skills are necessary for engaging with internal stakeholders auditors, sales, and operations and external clients. The role requires a blend of commercial acumen, technical knowledge, and organizational skills to drive business growth and maintain high standards of service delivery. This position is for DNV Business Assurance Australia Pty Limited medical device service line

Key Responsibilities: 

• Resource Planning and Scheduling.
• Develops and maintains a proactive planning strategy for medical resources, aligning with both Local Unit and global demands, to ensure optimal resource utilization and smooth operation.
• Provisions planning and scheduling based on Code Approvals and client requirements, focusing on DNVs medical device portfolio.
• Works closely with auditors and operations to coordinate schedules and ensure alignment with business targets.
• Stakeholder Collaboration and Communication.
• Establishes and maintains strong relationships with internal teams (sales, operations, and auditors) to align planning efforts with business goals.
• Engages directly with clients to understand their requirements, offering tailored solutions in line with DNV standards and certifications (e.g., EU regulations, ISO, MDSAP).
• Sales and Revenue Generation Support.
• Assists in achieving sales revenue targets in Australia and other designated markets through the support of certification, audits, and training.
• Identifies and capitalizes on new business opportunities, including long-term partnerships with medical device clients.
• Provides backend support for sales activities, from quotation to invoicing, ensuring seamless transitions and high customer satisfaction.
• Data Management and Proposal Generation.
• Maintains an accurate and organized database of leads and client interactions, utilizing referrals, networking, direct mail, and meetings to generate qualified leads.
• Prepares proposals that meet Notified Body and/or product sector requirements, ensuring they align with DNV’s high standards.
• Performance and Business Development.
• Tracks and reports sales and operational activities, including calls, proposals, and closed sales, to optimize planning and business development efforts.
• Contributes to the design and execution of educational programs and marketing plans aimed at increasing client engagement and knowledge of DNV offerings.
• Compliance and Integrity.
• Upholds DNV’s Code of Integrity and Professional Conduct, strictly adhering to internal standards, policies, and procedures to maintain client trust and regulatory compliance.
• Flexibility to work across different geographical time zone when required.

Preferred candidate profile

• Graduate in Commerce, Sciences or related discipline. 
• 10 Years Plus of experience with Notified Body/ Certification Body desirable. Proven experience in resource planning, preferably in the medical device or healthcare sector.
• Proficiency in Excel and other relevant planning tools; familiarity with regulatory requirements (e.g., ISO, EU MDR).
• Strong interpersonal skills for both internal and client-facing interactions.
• Ability to understand and support revenue goals, optimizing resources to meet client demands.

Additional Attributes:

• Demonstrates initiative and teamwork, with a solution-oriented mindset.
• Skilled in managing client relationships, developing new business, and aligning services to client needs.
• Able to work effectively within a dynamic, cross-functional environment.

Perks and benefits:

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
• Medical benefits ( Insurance and Annual Health Check-up)
• Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
• Company bonus/Profit share.

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.