Senior Manager - Field Service Operations

Job Purpose:

The incumbent is responsible for the vendor liaising and partner development Partner billing and relationship management & Managing relationships with customers and vendors to build the brand and the business.

Roles & Responsibilities:

• End to End Partner management and governance
• Developing new partners to enhance companys capabilities/footprints and maintaining GPs
• Highest weightage KPI
• Partner billing and relationship management
• Manage relationships with customers and vendors to build the brand and the business.
• Campaign and manage new partners to create stronger partnerships.
• Build the organizational network through targeted outreach and strong partner planning.
• Liaise with partners to solve issues
• Analyze and report on partner initiatives, forecast for strategic changes and report on key Metrics.

Skills & Abilities:

• Candidate should have good understanding of Desk side desktop Management, maintenance, deployment, and vendor management.
• Should have very strong written and oral communication skills
• Flexibility with respect to time client deliverables need to be met with a Can-do attitude Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• A significant travel is expected on the job hence should be willing to work in such a role
• Vendor P&L Understanding
• Well versed of desktop technologies and support models (like dedicated FTEs, Dispatch support, scheduled visits etc.)
• Well versed of server, network, and telephony equipment to plan and calculate proper sparing for hardware maintenance. Dell/HP/Major OEMs certified prepared
• All candidates would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
• Experience of managing and leading a geographically and culturally diverse setup

Professional Certification:

• Preferred ITIL Certified
• Ide/ PMI professional will be preferred

Education Qualification:

Bachelors degree in IT/ Engineering/MBA or other management qualification from reputed institutes

Years of Experience:

7 + years of experience in vendor liaising and partner development.