School Success Manager

We are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high growth environment. The School Success Manager will work with a set of 50-60 schools to deliver the following:

• Onboard: Coordinate the setting up of accounts of new schools

• Train: Work closely with the schools to ensure they are trained in Toddle

• Engage: Proactively look at schools to ensure that they get the most out of Toddle

The School Success Manager will work directly with the School Success Lead, and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school s happiness.

Key Responsibilities:

The School Success Manager role can be split into two key functions: Reactive support and proactive support.

Reactive support
Cater to the training requests received from schools,
Coordinate the closing of bugs/ requests received from schools through emails or other communication channels

Proactive support
Ideate and devise ways to continuously improve our interactions with the schools
Analyse the usage details from their partner schools and work to improve on the same
Maintain academic calendars for your partner schools and reach out to them proactively
Help create training content that we can share with schools to help them use Toddle better
Help create pedagogical content to support understanding of the users
The School Success Manager will develop a strong understanding of the product and the users and eventually is expected to grow into a product management role.

Is passionate about technology and the impact it can create in education
Is tech savvy and can quickly learn new technology tools
Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc (not mandatory)
Has prior experience working in a similar role in a B2B organisation (not mandatory)
Has excellent written and oral communication skills in English
We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire Coach-ability, Curiosity, Ownership, Hustle and Humility
Is based anywhere in India or Latin America (preference will be given to these regions)