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38 Toast Jobs
Senior Manager Customer Care
Toast
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage a team of Care Managers directly and Care agents indirectly to deliver exceptional customer experience with Live Toast customers.
- Align customer service level standards, activities and initiatives to support and improve performance to achieve organization objectives.
- Ensure systems are in place and are utilized. Reporting service metrics, including customer feedback and trends. Create, communicate and follow through on action plans.
- Collaborate cross-functionally with multiple departments across Toast, to drive the highest levels of customer success throughout the post-live customer journey.
- Constantly identify new and improved ways to deliver delight across customers.
- Team engagement, create professional development opportunities, product training and change leadership with evolving responsibilities.
- Work with implementing and improving reports, workflows, dashboards, emails templates the team communicates with,and more.
- Handle escalated customer issues directly from the Senior Leadership Team.
- Manage the use of Salesforce.com, Netsuite, and all related applications.
Do you have the right ingredients(Requirements)
- A minimum of three year degree in any area, or any other related discipline
- 5+ years in Customer Success or SaaS based roles
- 5+ years experience successfully leading & managing teams
- Experience working on large cross-functional initiatives with other departments
- Excellent communication, interpersonal and writing skills
- Love for developing people in a high growth environment
- Enthusiastic about technology with demonstrated technical aptitude
- Strong project management skills and an ability to multitask
- Creative, analytical and execution-oriented
- Ability to effectively operate both strategically and tactically
- Restaurant, SaaS or FinTech experience is a plus
Employment Type: Full Time, Permanent
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What Toast employees are saying about work life
based on 27 employees
Flexible timing
Monday to Friday
No travel
Night Shift
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![Mahindra and Mahindra Limited [Automotive and Farm Equipment Business] logo](https://static.ambitionbox.com/alpha/company/photos/logos/mahindra-and-mahindra-financial-services-ltd.jpg)
Principal Data Scientist - Fintech Lending/Capital
12-18 Yrs
Bangalore / Bengaluru
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