Customer Care Associate

Job Description for Inbound Customer Service

1. Managing large amounts of inbound and outbound calls in a timely manner.

2. Follow communication scripts” when handling different topics.

3. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

4. Seize opportunities to upsell products when they arise.

5. Build sustainable relationships and engage customers by taking the extra mile.

6. Keep records of all conversations in our call centre database in a comprehensible manner.

7. Frequently attend educational seminars to improve knowledge and performance level.

8. Meet personal/team qualitative and quantitative targets.

Desired Profile

1. Previous experience in a customer support role.

2. Track record of over-achieving quota.

3. Strong phone and verbal communication skills along with active listening.

4. Familiarity with CRM systems and practices.

5. Customer focus and adaptability to different personality types.

6. Ability to multitask, set priorities and manage time effectively.

7. High school degree