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TIE UPS

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32 TIE UPS Jobs

Quality Assurance Analyst - B P O Domain

TIE-UPS

3-6 years

Delhi/Ncr

1 vacancy

Quality Assurance Analyst - B P O Domain

TIE UPS

posted 6d ago

Job Role Insights

Key skills for the job

Quality Assurance CRM Customer Experience Management Monitoring Tools Root Cause Analysis

Job Description

will be responsible for assessing quality of the performance of call center associates who deal with existing/potential customer.The QA will monitor inbound & outbound calls.Chk emails responses to assess associates demeanor & technical accuracy.°Strong understanding of quality management principles, frameworks, and tools. Proven expertise in root cause analysis & problem-solving techniques. Excellent communication and interpersonal skills.°

Employment Type: Full Time, Permanent

Read full job description

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