Quality Assurance Analyst

Skill required: Quality Checks - Operational Audit & Compliance



Designation: Quality Assurance Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
Quality control is a process by which entities review the quality of all factors involved in productionThe Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti-corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.



What are we looking for?
Any Graduation

Quality Assurance – Advanced

Communication Skills – Intermediate

Reporting and Analytics – Intermediate

Issue Management – Intermediate

Training and Performance Support - Beginner


Roles and Responsibilities:

Review, assess, and report compliance on process/procedure requirements.

Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with the operations team to improve quality performance.

Conduct calibration with client counterparts and operating teams to ensure quality measures are aligned and understood.

Work with the Quality Manager on change management processes, tools enhancements, and workflow amendments.

Provide expertise and insight into complex areas of process workflows.

Act as a subject matter expert on Tier 1 workflow policies and procedures.

Bring innovation ideas and help create work process standardization.

May create new solutions, leveraging and, where needed, adapting existing methods and procedures.


Qualifications

Any Graduation