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TIE UPS

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38 TIE UPS Jobs

Asst Mgr - Quality Assurance - B P O Domain

TIE-UPS

5-8 years

Delhi/Ncr

1 vacancy

Asst Mgr - Quality Assurance - B P O Domain

TIE UPS

posted 1hr ago

Job Role Insights

Key skills for the job

Quality Assurance Orcale CRM Customer Experience Management Monitoring Tools Root Cause Analysis

+ 1 more

Job Description

will be responsible for assessing quality of the performance of call center associates who deal with existing/potential customer.The QA will monitor inbound & outbound calls.Chk emails responses to assess associates demeanor & technical accuracy.°Strong understanding of quality management principles, frameworks, and tools. Proven expertise in root cause analysis & problem-solving techniques. Excellent communication and interpersonal skills.°

Employment Type: Full Time, Permanent

Read full job description

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