Recovery Executive

Role & responsibilities

• Debt Collection: Actively follow up with clients to recover overdue payments and manage outstanding receivables.
• Account Management: Maintain accurate records of clients' payment status, outstanding balances, and payment history in the company's ERP system.
• Client Communication: Communicate with clients professionally through calls, emails, and visits, as required, to expedite the recovery process.
• Negotiation & Problem Solving: Engage with clients to resolve payment-related issues, negotiate payment terms if necessary, and address any disputes amicably.
• Reporting: Prepare regular recovery reports for management, highlighting issues, collections, and any deviations from the recovery target.
• Relationship Building: Build strong relationships with clients to understand their payment cycles and develop trust for smoother payment processes in the future.
• Legal Coordination: Coordinate with the legal team on escalated cases where legal intervention is required.
• Compliance: Ensure that all recovery activities comply with company policies, financial regulations, and ethical standards.

Preferred candidate profile

Education: Bachelors degree in finance, accounting, business administration, or a related field.

• Experience: Minimum of 2 years of experience in debt collection, credit control, or accounts receivable, preferably in the logistics or transportation sector.
• Strong communication and interpersonal skills.
• Good negotiation and conflict resolution abilities.
• Proficiency in Microsoft Office (Excel, Word) and ERP systems.
• Excellent attention to detail and organizational skills.
• Other Requirements: Ability to travel as needed for client visits.