Thryve Digital - Infra Release Manager - ITIL Framework (6-10 yrs)

Role : Infra Release Manager.

Experience : 6 to 10 years.

Time Zone : 6AM to 3PM IST.

Working Days : 5 days, Saturdays & Sundays will be working, and the week offs will be on week days.

Work Model : Hybrid.

Work Locations : Ramanujan IT City, Tharamani, Chennai & MindSpace Hi-Tech City, Madhapur, Hyderabad.

Job Summary :

This job is responsible for supporting Infrastructure teams throughout the Enterprise Health System Platforms. We are seeking a highly motivated and experienced Infrastructure Release Manager to lead and manage the end-to-end process of releasing and deploying infrastructure changes across our diverse environments.

This role requires a strong understanding of IT infrastructure, release management methodologies (i.e., Agile, DevOps), and a proven track record of successfully delivering complex projects within tight deadlines. The ideal candidate will be a proactive problem-solver with excellent communication and collaboration skills.

Roles & Responsibilities :

- Coordinate with Infrastructure teams to perform their release without any delays or issues.

- Plan, coordinate, and execute infrastructure releases across various environments (development, testing, staging, production).

- Manage the communication and collaboration amongst various teams (development, operations, security, etc.) throughout the release lifecycle.

- Conduct thorough risk assessments and mitigation planning for each release.

- Track and monitor release progress, identifying and resolving any potential bottlenecks or issues.

- Verifies and coordinates checkout documents based on implementation team.

- Participates in weekly CAB meetings.

- Ensures application team involvement in testing.

- Establishes and documents escalation procedures for non-responses from application teams.

- Maintain comprehensive release documentation, including release notes, change logs, and post-implementation reviews.

- Develop and maintain a robust rollback plan for each release.

- Implement and monitor automated deployment tools and processes.

- Participate in post-release reviews to identify areas for improvement.

- Collaborate with teams to ensure alignment between software releases and infrastructure requirements.

- Stay current with the latest industry trends and best practices in infrastructure release management.

- Implement and enforce security protocols and compliance requirements throughout the release process.

- Proactively identify and address potential infrastructure capacity issues.

- Provide regular reporting on release status and performance metrics to stakeholders.

- Mentor team members in best practices for release management.

Skills :

- Strong Knowledge in Release management tools like Agile Methodology, Service Now.

- Strong knowledge of ITIL framework and best practices.

- Customer-first mindset.

- Seeks to anticipate customers' needs and build relationships that enable collaboration among all stakeholders and vendors.

- Seeks to drive change and is comfortable with ambiguity.

- Can successfully manage release scope and successfully apply critical release criteria to monthly release items.

- Excellent written and verbal communication skills; Is articulate and can communicate well.

- Strong desire to develop leadership and interpersonal skills including conflict resolution.

- Takes the initiative to analyze complex problems and present potential solutions; Works proactively to overcome obstacles by identifying risk and planning out mitigation and contingency strategies.

- Strong desire to develop leadership and interpersonal skills including conflict resolution.

- Understands how to influence change and negotiate solution.

- ITIL certification (preferred).

- Mandatory to work in rotational shift & hybrid.