33 Thryve Digital Jobs
6-10 years
Thryve Digital - Infra Release Manager - ITIL Framework (6-10 yrs)
Thryve Digital
posted 5d ago
Flexible timing
Key skills for the job
Role : Infra Release Manager.
Experience : 6 to 10 years.
Time Zone : 6AM to 3PM IST.
Working Days : 5 days, Saturdays & Sundays will be working, and the week offs will be on week days.
Work Model : Hybrid.
Work Locations : Ramanujan IT City, Tharamani, Chennai & MindSpace Hi-Tech City, Madhapur, Hyderabad.
Job Summary :
This job is responsible for supporting Infrastructure teams throughout the Enterprise Health System Platforms. We are seeking a highly motivated and experienced Infrastructure Release Manager to lead and manage the end-to-end process of releasing and deploying infrastructure changes across our diverse environments.
This role requires a strong understanding of IT infrastructure, release management methodologies (i.e., Agile, DevOps), and a proven track record of successfully delivering complex projects within tight deadlines. The ideal candidate will be a proactive problem-solver with excellent communication and collaboration skills.
Roles & Responsibilities :
- Coordinate with Infrastructure teams to perform their release without any delays or issues.
- Plan, coordinate, and execute infrastructure releases across various environments (development, testing, staging, production).
- Manage the communication and collaboration amongst various teams (development, operations, security, etc.) throughout the release lifecycle.
- Conduct thorough risk assessments and mitigation planning for each release.
- Track and monitor release progress, identifying and resolving any potential bottlenecks or issues.
- Verifies and coordinates checkout documents based on implementation team.
- Participates in weekly CAB meetings.
- Ensures application team involvement in testing.
- Establishes and documents escalation procedures for non-responses from application teams.
- Maintain comprehensive release documentation, including release notes, change logs, and post-implementation reviews.
- Develop and maintain a robust rollback plan for each release.
- Implement and monitor automated deployment tools and processes.
- Participate in post-release reviews to identify areas for improvement.
- Collaborate with teams to ensure alignment between software releases and infrastructure requirements.
- Stay current with the latest industry trends and best practices in infrastructure release management.
- Implement and enforce security protocols and compliance requirements throughout the release process.
- Proactively identify and address potential infrastructure capacity issues.
- Provide regular reporting on release status and performance metrics to stakeholders.
- Mentor team members in best practices for release management.
Skills :
- Strong Knowledge in Release management tools like Agile Methodology, Service Now.
- Strong knowledge of ITIL framework and best practices.
- Customer-first mindset.
- Seeks to anticipate customers' needs and build relationships that enable collaboration among all stakeholders and vendors.
- Seeks to drive change and is comfortable with ambiguity.
- Can successfully manage release scope and successfully apply critical release criteria to monthly release items.
- Excellent written and verbal communication skills; Is articulate and can communicate well.
- Strong desire to develop leadership and interpersonal skills including conflict resolution.
- Takes the initiative to analyze complex problems and present potential solutions; Works proactively to overcome obstacles by identifying risk and planning out mitigation and contingency strategies.
- Strong desire to develop leadership and interpersonal skills including conflict resolution.
- Understands how to influence change and negotiate solution.
- ITIL certification (preferred).
- Mandatory to work in rotational shift & hybrid.
Functional Areas: Software/Testing/Networking
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