Thoucentric - IT Operations Infrastructure Manager (6-12 yrs)

About Us :

Thoucentric is the Consulting arm of Xoriant, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.

As the Consulting business of Xoriant, We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution across US, UK, Singapore and Australia. Our unique consulting framework allows us to focus on execution rather than pure advisory. We are working closely with marquee names in the global consumer & packaged goods (CPG) industry, new age tech and start-up ecosystem. Xoriant (Parent entity) started in 1990 and is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. Xoriant is backed by ChrysCapital, a leading private equity firm. Our strengths are now combined with Xoriants capabilities in AI & Data, cloud, security and operations services proven for 30 years.

We have been certified as "Great Place to Work" by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For".

We have an experienced consulting team of over 450+ world-class business and technology consultants based across six global locations, supporting clients through their expert insights, entrepreneurial approach and focus on delivery excellence. We have also built point solutions and products through Thoucentric labs using AI/ML in the supply chain space.

Job Description :

At Thoucentric, we work on various problem statements.

The most popular ones are -

- Building capabilities that address a market need, basis our ongoing research efforts

- Solving a specific use case for a current or potential client based on challenges on-ground

- Developing new systems that help be a better employer and a better partner to clients

All of these need the best of minds to work on them day-to-day; and we do exactly that!

Your contribution to organization development is as important as outward facing consulting.

We are invested in both, employee growth and client success!

Requirements :

Role Description :

- Formulate, organize, and coordinate inter-connected projects across various departments and geographies.

- Leverage the past experience or gradually pick-up technical aspects of IT applications (ERP, SaaS, enterprise applications) or new-age technologies such as AI/ML, IoT, RPA, etc. that are currently used by clients or other market standard technologies recommended by us to the client. This will help the consultant drive the projects seamlessly.

- Leverage the past experience or gradually pick-up functional aspects which include business processes in the areas of the supply chain, finance, sales & distribution, marketing, retail, eCommerce, etc.

- Project/Program Management of various corporate IT programs and large-scale IT implementations

- Responsible for planning, resource management, issue/risk management, stakeholder management and reporting on the projects / programs

- Identify improvement and efficiency opportunities across the projects

- Implement project review and quality assurance to ensure successful execution of goals and stakeholder satisfaction

- Be the liaison between senior business stakeholders and technology teams to make programs successful from a business perspective.

- Hands on experience in establishing and running large initiatives through structured programs.

- Define and document the Project Objectives, Scope, Assumptions, Risks and Mitigation.

- Develop a high-level Project chart with milestones and estimated timelines.

- Detail the resources, points of contact, execution method and support mechanism.

- Develop a detailed project plan with tasks, resources, timelines, status tracking.

- Monitor and track progress of the project plan. Ensure resource availability, allocation and tasks are completed on time to the satisfaction of stakeholders.

- Manage timely appropriate communication and relationship with clients, vendors, partners, and other stakeholders.

- Create and manage periodic reporting of project execution status and other trackers in standard accepted formats.

- Own the project plan's delivery on-time and in scope to the satisfaction of all stakeholders.

- Perform periodic risk assessment and minimize risks through appropriate planning and escalation.

- Measure and communicate project performance using standard techniques and measures

- Maintain a comprehensive project documentation that is reusable.

Requirements :

Required Skills :

- It is an infrastructure project requiring firewalls, servers and networks to be put in 6 of our sites across various countries and time zones.

- There is also an aspect of application development but this is more from keeping track of sprints but the bulk of the work is on infrastructure and making sure all the various workstreams are tracked and tied into a single project tracker.

Educational Qualifications :

- Strong educational background from reputed engineering and management schools with 6-12 years of experience

- Certifications in Project Management or Agile domain like PMP, PRINCE2, CSM, CSPO, SAFe preferred

Personal Attributes :

- Ability to cope in a complex and fast-changing business environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation.

- Strong planning and organizing skills including the ability to manage several work streams simultaneously.

- Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.

- Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.

- Good team player, self-motivated and able to work on own initiative.

- Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.

- Excellent organization and project documentation skills

- Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.

Benefits :

What is in it for You :

Be part of the exciting Growth Story of Thoucentric!

- Work on projects that help you stay ahead of the curve. Not just exciting projects, if you are a self-starter, you will also get multiple opportunities to design, drive and contribute to the organizational and practice initiatives.

- Constant learning curve with very approachable and intellectual group of consultants.

- Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.