Content Management Specialist / Technical Communicator (m/f/d)

What your day will look like
As a Technical Communicator you will be responsible for creating and maintaining standardised technical documentation for software products. This role requires expertise in CMS tools, content strategy, and maintaining the [SM1] documentation lifecycle. Your expertise in setting up and managing content management systems, specifically the ability to understand and utilise DITA-XML while writing and editing existing content[SM2] , will help us streamline and centralise our documentation process for optimal usability. Strong writing, structured thinking, organisational skills, and attention to detail are key for this position.

• Write engaging guides that meet the needs of diverse target audiences, to ensure our users understand our products.

• Able to simplify and pen down complex concepts to transform technical information into user-friendly content.

• Maintain our database of reference materials, including procedure manuals, technical specifications, and process documentation.

• Continuously assess existing documentation and propose innovative methods for improvement to enhance user experience.

• Work closely with cross-functional teams, including product management, development, and support, to develop, maintain, and improve product documentation, ensuring consistency alignment with business objectives.

• Implement best practices for data compilation and centralised storage.

• Administer and optimise our Content Management System (CMS): MadCap and Confluence, for efficiently uploading, editing, and organising content.

• Manage the MadCap documentation system, collaborating with subject-matter experts (SMEs) and content authors, ensuring seamless up-to-date delivery across multiple target outputs.

• Train and support authors and SMEs in using a Content Management System.

What you need to fulfill the role
2-3 years of experience in content management or a similar role. Hands-on experience with CMS platforms Content writing
DITA XML understanding and rules related awareness Experience with MadCap, OxygenXML, or similar DITA XML Tool Understanding and ability to write Structured Content Understanding of version control and how Git interacts with tools[SM1] Fluent in English Strong communication skills Ability to solve technical problems independently or as a team A good team spirit and positive attitude