Serve as a senior therapy area expert, leading the delivery of assigned programs and projects within the account team while engaging directly with clients and Key Opinion Leaders (KOLs).
Create high-quality scientific content through thorough research, scientific writing, editing, and fact-checking, ensuring adherence to deadlines and project objectives across all formats of MedCom s communication outputs.
Develop and maintain expert knowledge of relevant therapy areas, client products, and their objectives.
Take ownership of projects, independently resolving complex technical issues to ensure excellent delivery.
Collaborate with the Scientific Team Lead to ensure quality delivery, client satisfaction, and account growth.
Liaise effectively with clients and external authors/opinion leaders throughout the project lifecycle.
Provide guidance and mentorship within projects to ensure efficient delivery and high-quality outputs.
Have a comprehensive understanding of the organization s service offerings and processes.
Play a significant role in new business development activities.
Key Accountabilities
Client Interaction/Relationship:
Act as a senior content expert for assigned accounts, proactively building client relationships and ensuring satisfaction and profitability in collaboration with the Scientific Team Lead and Account Management.
Identify and resolve complex technical and process challenges in partnership with the Scientific Team Lead.
Recognize opportunities for follow-on business, developing strategies to secure new business agreements alongside Account Management.
Effectively manage project scope changes and maintain high client satisfaction through all interactions.
Engage in discussions with clients to manage timelines and expectations, confidently negotiating as necessary (excluding budgetary matters).
Specialized Knowledge:
Ensure informed and appropriate client discussions by understanding departmental service offerings.
Maintain expert knowledge of client products and therapy areas, serving as a consultative support resource.
Familiarize oneself with relevant industry guidelines (e.g., Good Publications Practice) and promote adherence within the team.
Proactively apply specialist knowledge in proposal and pitch development, taking a leading role in presentations.
Share expertise through mentoring and training initiatives.
Project Execution and Success:
Write and edit high-quality scientific content while managing project schedules to meet deadlines.
Monitor project scope and progress, flagging any changes to the project lead.
Interpret scientific data accurately and maintain alignment with client objectives.
Conduct necessary research and foster positive relationships with opinion leaders/authors.
Identify and resolve project delivery issues, ensuring proactive communication with the team.
Mentor and guide team members while maintaining adherence to departmental SOPs.
Skills
Proficient in advanced computer and internet skills, including MS Office applications (Word, PowerPoint, Excel).
Excellent oral and written communication skills.
Strong problem-solving abilities and technical expertise in specialized therapy areas.
Competency in scientific writing, proofreading, and copyediting.
Effective project management and interpersonal skills, with the ability to build relationships.
Strong client focus and presentation skills.
Willingness to engage in continuous professional development and work collaboratively in a matrix environment.
Proficient in English.
Knowledge and Experience
Preferred 8-12 years of experience in a similar role within a medical communications agency.
Education: Degree and advanced degree in Life Sciences, Pharmacy, or Medicine (BSc, BA, PharmD, PhD, MD).