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Guest Relation Executive
Lyfe Hotels
posted 3mon ago
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Key skills for the job
Job Description
Key Responsibilities:
1. Guest Engagement and Assistance:
- Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell.
- Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions.
2. VIP and Corporate Guests Management:
- Identify VIP and corporate guests and provide special attention and services as required.
- Develop and maintain strong relationships with corporate clients and regular guests.
3. Guest Issue Resolution:
- Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution.
- Collaborate with relevant hotel departments to address guest issues effectively.
4. Guest Services Coordination:
- Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements.
- Facilitate reservations for hotel services such as dining, spa, or business facilities.
5. Guest Feedback Management:
- Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback.
- Compile and report guest feedback to relevant departments for continuous improvement.
6. Events and Special Occasions:
- Assist guests in planning and organizing special events, meetings, or celebrations within the hotel.
- Ensure that all arrangements meet or exceed guest expectations.
7. Loyalty Programs and Recognition:
- Promote and enrol guests in the hotels loyalty programs.
- Recognize and reward repeat guests with personalized amenities and special privileges.
8. Communication and Reporting:
- Maintain effective communication with various hotel departments, including front office, housekeeping, FB, and management.
- Prepare regular reports on guest interactions and feedback for management review.
9. Upselling and Revenue Enhancement:
- Identify opportunities to upsell room upgrades, services, and amenities to enhance the guest experience and increase revenue.
10. Safety and Security:
- Ensure the safety and security of guests and their belongings.
- Be knowledgeable about and adhere to hotel security and emergency procedures.
Qualifications:
- Bachelors degree in Hotel Management or a related field (preferred).
- Previous experience in guest relations, hospitality, or customer service.
- Excellent interpersonal and communication skills.
- Proficiency in multiple languages.
- Strong problem-solving abilities and adaptability.
- Ability to remain calm and professional in high-pressure situations.
- Familiarity with hotel management software and reservation systems.
- Customer-centric mind-set and a passion for providing exceptional service.
Thank you for submitting your application! We will get back to you shortly.
Employment Type: Full Time, Permanent
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